How can we
help you today?
From helping you with travel requirements to being there when you need support at the airport, we're here to make your journey feel smooth, cared for, and just as special as the destination ahead.
Direct Concierge Support
Our WhatsApp line is open for personal itinerary management and real-time flight assistance.
Need urgent help at the airport?
If you're facing boarding issues or delays, call our priority ground-staff line.
Available 24/7 for active travellers only.
Frequently Asked
Questions
Everything you need to know about your Philippine-bound journey and beyond.
TRAVEL REQUIREMENTS
To secure an Overseas Employment Certificate (OEC) and register on BM Online, you must prepare your valid passport, verified employment contract, work visa/permit, and proof of POEA registration. We can provide step-by-step guidance to ensure everything is in order before your departure.
While strictly mandatory for agency-hired OFWs via POEA requirements, travel insurance is highly recommended regardless. It protects you from unforeseen medical emergencies, flight cancellations, and baggage loss.
BAGGAGE & FLIGHTS
Flight date changes depend on the fare conditions of your issued ticket. Please contact our 24/7 concierge with your booking reference, and we will advise you on the available options and any applicable penalty fees from the airline.
Many airlines servicing the UK to Philippines route offer special OFW baggage privileges allowing 2 to 3 pieces of check-in luggage (up to 23kg each), which perfectly accommodates Balikbayan boxes. Let us know at the time of booking so we can secure the best baggage deal for you.
Contact Information
Find our main office location below. You can also reach us via phone or email for any inquiries.
1 Canada Square
Canary Wharf Estate, London
E14 5AB, UK